Why can't I download a free shipping label?

There might be a few reasons why you're unable to request a prepaid shipping label. 

• You haven’t joined a programme yet

Here at TerraCycle we aim to grow communities of collectors to make our programmes as effective as possible. As a result, we do not accept recycling sent to us by individual collectors unless you have joined a programme. For more information on the programmes we're currently offering, please click here. You can take part in a programme by visiting the programme page and reading the ‘How it works’ section. 

• The programme is on waitlist

Many of our recycling programmes have enjoyed incredible success thanks to the great recycling efforts of thousands of consumers. Running programmes of this scale entail a significant cost and unfortunately, some programmes occasionally reach capacity. When this happens we look at methods to collect larger volumes in an economically sustainable way - this is why some programmes are waitlisted and shipping labels are not available.

• Changes have been made to the programme

Due to the growing popularity of our programmes, at times we may have to amend programme rules. To make our programmes more efficient, we sometimes change the types of collectors who can be registered for the programme (e.g. allocate more spaces to public drop-off points over private collectors), or the types of organisations we partner with (e.g. vets for pet food packaging). Please rest assured that all changes are announced well in advance to all collectors registered to the programme, so we would encourage you to check your emails from TerraCycle.