Why can’t I download a free shipping label?

The programme may have changed

Sometimes our programme requirements change, including the type of collectors or organisation accepted into the programme. If the download label button has been removed, these changes may have impacted you. Programme updates are communicated through email from TerraCycle.

You've been removed from the programme

Collectors need to remain active by sending rubbish to TerraCycle every six months. If you haven't sent any rubbish within this time period, you have likely been removed from the programme to create space for others to sign up.

You haven't joined a programme yet

You can find out more information on getting involved here.